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Valve Now Offering Refunds On Most Games On Steam
A major change in refund policy has been made by Valve, regarding their insanely popular service Steam. Any game that you purchase on Steam can now be refunded for any reason, within 14 days of purchase/2 hours of logged game time. If the game doesn’t run well, the game was accidentally purchased, or you simply don’t like the title, it can be returned for a full refund. As long as a request is sent to Valve (at help.steampowered.com) you will be able to receive your refund.
DLC is also under the refund policy, as long as the refund is requested within 14 days of purchase and the main game has been played less than 2 hours since the purchase of the DLC. Steam will also offer refunds for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred.
Pre-orders are refundable anytime before the game releases, and the standard 14 day/2 hour rule applies after the game’s release date. Steam Wallet funds are also refunable within fourteen days of purchase, if they were purchased on Steam and if you have not used any of those funds. Be warned, people who abuse the refund policy can have the opportunity taken away. However, if you buy a game and it goes on sale the next day you can still request a refund, it will not be considered an abuse of power.
The new refund policy includes other Steam products as well, if you need any clarification on the new refund policy you may find the official policy here.