Microsoft offers refunds

Microsoft Refunding Cancelled Xbox Live Gold Memberships

Microsoft is biting the bullet for the consumer. Microsoft posted an FAQ about the recent changes to the Xbox Live Gold membership plan which mentions a refund for members who already paid for the months for when the changes will take effect.

“Once the Xbox One and Xbox 360 system updates become available in June, Xbox Live Gold members who purchased a paid membership before that day can cancel and receive a pro-rata refund of any unused remaining days between the date of cancellation and the date their paid Gold membership ends,” reads the post on the website.

“Cancellation and pro-rata refund requests must be made by August 31, 2014 and require six to eight weeks for processing. Free or trial Gold memberships are not eligible for a refund. To request your pro-rata refund, please click http://support.xbox.com/contact-us after the system updates become available in June.”

This update comes after Microsoft’s recent announcement of a Kinect-free bundle of the Xbox One while simultaneously announcing that they would be dropping the paywalls for Xbox Live, allowing access to subscription services such as Netflix and Hulu Plus, without the requirement of an Xbox Live Gold membership.

Refunds will be available to all Xbox Live Gold members, regardless of country and the game console they are using.



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