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Have A Defective PS4? Sony Will Expeditiously Send You A New One
While we certainly haven’t had a Sega Saturn situation on our hands, the PS4 launch didn’t exactly go unblemished. Some users have reported a number of issues that have rendered their PS4s unplayable, including one that gives players a more-than-a-little-ironic “blue light of death”.
No reason to abandon all hope, though, as Sony has confirmed that they will be exchanging malfunctioning PS4s free of charge, including expedited shipping. Speaking with Game Informer, a Sony representative broke down the situation.
“There have been several issues reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of PS4 units. We also understand that some units were reportedly damaged during shipping. The number of affected PS4 systems is less than 1%, which represents a very small percentage of total units shipped to date and is within the expected range for a new product introduction. We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged.”
Look, any new product is bound to have problems, but Sony has done a great job of responding to customer complaints, and this is a great way to make sure that troubled users can get the support they need…directly from Sony.